Today in the hotel business there is no single organization that standardizes hotel services and sets the level of a hotel. This is usually done by the national hotel association. She also monitors the hotel's compliance with the requirements. The practice of countries popular from a tourist point of view is that most large hotels try to enter the national association, which sets standards for hotels and certifies them according to approximately the following criteria:
Services |
1* |
2* |
3* |
4* |
5* |
TV |
on the floor |
on the floor |
in the room |
in the room |
in the room |
Refrigerator |
on the floor |
on the floor |
in the room |
in the room |
in the room |
Air conditioning |
– |
– |
+ |
+ |
+ |
Telephone in the room |
– |
– |
– |
+ |
+ |
Radio |
+ |
+ |
+ |
+ |
+ |
Daily cleaning |
+ |
+ |
+ |
+ |
+ |
Bathrooms |
at least 2 per floor |
at least 2 per floor |
in the room |
in the room |
in the room |
Toilets |
at least 1 for 5 rooms |
at least 1 for 5 rooms |
in the room |
in the room |
in the room |
Washbasin without a bathroom |
1 |
1 |
– |
– |
– |
Change of linen |
once every 5 days |
once every 3 days |
once every 3 days |
daily |
daily |
Change of towels |
once every 3 days |
once every 3 days |
daily |
daily |
daily |
Mirror |
1 |
1 |
1 and more |
more than 2 |
more than 2 |
Hair dryer |
– |
– |
– |
+ |
+ |
Shampoo, shower gel, bath salt |
– |
– |
– |
+ |
+ |
Towels (for each guest) |
at least 2 |
at least 2 |
not less than 3 |
not less than 5 |
not less than 5 |
Guarded parking lot |
– |
– |
+ |
+ |
+ |
Writing set |
– |
– |
+ |
+ |
+ |
Carpets or carpets in the seating area |
– |
– |
+ |
+ |
+ |
Decorative landscaping, artistic compositions, music broadcasting |
– |
– |
+ |
+ |
+ |
Business center |
– |
– |
+ |
+ |
+ |
Sports and fitness center |
– |
– |
– |
+ |
+ |
Barbershop |
– |
– |
+ |
+ |
+ |
Beauty saloon |
– |
– |
– |
+ |
+ |
Consumer service room |
+ |
+ |
+ |
– |
– |
Cafe |
– |
– |
– |
+ |
+ |
Restaurant |
– |
– |
– |
several halls, separate offices, banqueting hall |
several halls, separate offices, banqueting hall |
Doorman |
– |
– |
– |
+ |
+ |
Washing and ironing |
+ |
+ |
+ |
+ |
+ |
Dry cleaning |
– |
+ |
+ |
+ |
+ |
Minor clothing repair |
+ |
+ |
+ |
+ |
+ |
Shoe shine |
– |
+ |
+ |
+ |
+ |
Currency exchange |
– |
– |
+ |
24 hours |
24 hours |
Car rental |
– |
– |
– |
+ |
+ |
Booking tickets for various types of transport |
– |
– |
+ |
+ |
+ |
The ability to choose any of the power options (HB, BB, AI) |
– |
more than 50 rooms |
more than 50 rooms |
+ |
+ |
24-hour bar or cafe |
– |
– |
– |
+ |
+ |
Room service |
– |
at breakfast hours |
from 7.00 to 24.00 |
from 7.00 to 24.00 |
24 hours |
Breakfast menu in the room |
– |
– |
– |
+ |
+ |
Staff uniforms differentiated by service, service badges |
– |
– |
+ |
+ |
+ |
Morning wake up |
+ |
+ |
+ |
+ |
+ |
Alternative hotel classification
In a number of countries, there is an alternative classification of hotels, for example:
In Turkey, you can relax in club hotels (Holliday Village), which are divided into:
In Greece, in some regions, the designation of hotels in Latin letters has been preserved:
* * *
The remoteness of the hotel from the sea (beach)
What can be taken away from the hotel
Types of food in hotels
Hotel room classification
Hotel room rules
Hotel rules of conduct
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